VelvetSpin Casino Privacy Policy

At Velvet Spin, we are deeply committed to safeguarding your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and protect data when you access our website at https://www.velvetspin.com/, create an account, or use any of our services. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions.

1. Who We Are

Our VelvetSpin Casino platform is operated by Anden Online N.V., a company registered and operating in accordance with applicable laws. We are responsible for the processing of your personal data as described in this policy. If you need to reach us regarding privacy matters, you may contact our support team at support@velvetspinmails.com. Our customer service is available 24/7 via live chat, email, and phone to assist you with any concerns.

2. Information We Collect

When you register and interact with our services, we may collect a variety of personal data to provide you with a secure and personalised experience. Here at VelvetSpin, we gather information in the following categories:

2.1 Account and Identity Data

Full name, date of birth, and gender
Email address and phone number
Residential address and country of residence
Username and password (stored in encrypted form)
Government-issued identification documents for KYC verification

2.2 Financial and Transaction Data

Payment method details, including Visa, MasterCard, Bitcoin, Neosurf, and eZeeWallet information
Deposit and withdrawal history
Transaction amounts and dates, including minimum deposits of AUD 30 and minimum withdrawals of AU$100
VIP tier status and associated transaction limits

2.3 Technical and Usage Data

IP address, browser type, and device information
Pages visited, time spent on our platform, and gameplay history
Cookies and tracking technologies (see our Cookie section below)
Login timestamps, including data related to velvetspin casino login sessions

3. How We Use Your Information

We at VelvetSpin use the data we collect to operate our platform responsibly, deliver services efficiently, and comply with legal obligations. Specifically, we use your information for the following purposes:

To create and manage your player account and verify your identity
To process your financial transactions, including deposits and withdrawals via all accepted payment methods
To administer bonuses and promotions, including our VIP programme with five tiers: Bronze, Silver, Gold, Platinum, and Diamond
To personalise your gaming experience and recommend relevant content from our library of 150+ titles powered by Real Time Gaming (SpinLogic)
To send you communications about account updates, bonus codes, and promotional offers — you may opt out of marketing at any time
To comply with responsible gambling obligations and provide self-exclusion tools
To detect and prevent fraud, money laundering, and other illegal activity
To improve our platform, resolve technical issues, and enhance customer support

4. Legal Basis for Processing

Our Velvet Spin platform processes your personal data on the following legal grounds:

Contractual necessity — to fulfil our obligations under the Terms and Conditions you accept upon registration
Legal compliance — to meet regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations
Legitimate interests — to operate our business, ensure platform security, and improve our services
Consent — for optional marketing communications and certain cookie categories, which you may withdraw at any time

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our VelvetSpin website to enhance functionality, remember your preferences, and analyse site traffic. Cookies allow us to maintain your velvetspin login session, track your gaming activity, and serve you with relevant content. You may control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We use the following types of cookies:

Essential cookies — required for our platform to function, including maintaining your login session
Analytics cookies — help us understand how players use our site so we can improve the experience
Marketing cookies — used to deliver relevant promotions and measure the effectiveness of our campaigns
Preference cookies — store your language and display settings

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who help us operate our Velvet Spin platform, provided they comply with strict data protection obligations. These include:

Payment processors handling transactions via Visa, MasterCard, Bitcoin, Neosurf, and eZeeWallet
Game software providers, including Real Time Gaming (SpinLogic)
Identity verification and fraud prevention services
Customer support and communication platform providers
Regulatory authorities and law enforcement where legally required

We ensure that all third parties we engage are bound by appropriate data protection agreements and are not permitted to use your data for their own commercial purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Financial and identity records are typically retained for a minimum of five years following account closure to comply with anti-money laundering legislation. When data is no longer required, we securely delete or anonymise it.

8. Restricted Countries

Our VelvetSpin services are not available to residents of the following jurisdictions: Costa Rica, Czech Republic, Denmark, Germany, India, Malta, Mauritius, Netherlands, Serbia, Slovakia, and the United Kingdom. If you access our platform from a restricted territory, we reserve the right to close your account and withhold any associated funds in accordance with our Terms and Conditions.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right to access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete data
Right to erasure — request deletion of your data where we have no legal obligation to retain it
Right to restriction — ask us to limit how we process your data in certain circumstances
Right to object — object to processing based on legitimate interests or for direct marketing
Right to data portability — receive your data in a structured, machine-readable format
Right to withdraw consent — withdraw consent for marketing or non-essential cookies at any time

To exercise any of these rights, please contact us at support@velvetspinmails.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

10. Security Measures

We take the security of your personal data seriously. Our VelvetSpin platform employs industry-standard encryption technologies, secure server infrastructure, and strict internal access controls to protect your information from unauthorised access, disclosure, or misuse. We regularly review our security practices and update them as needed to maintain a high standard of data protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our VelvetSpin services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please do not hesitate to reach out to our team. You can contact us through the following channels:

Email: support@velvetspinmails.com
Live Chat: Available 24/7 directly on our website
Phone: Contact details available in the support section of our platform

We are committed to resolving your concerns promptly and transparently, and we value the trust you place in us when you choose to play at Velvet Spin Casino.

Content updated: July 23, 2026